Frequently Asked Questions

📦 When will my order arrive?
All orders ship directly from our warehouse in Germany. Typical delivery times are:

• Germany: 1–4 business days

• Poland: 3–6 business days

• Denmark: 3–6 business days

Once your order ships, you’ll receive an email with a tracking number so you can follow your package in real time.

🌍 Do you offer international shipping?
Currently, we ship exclusively within Germany, Poland, and Denmark. Please enter your address at checkout to confirm available shipping options.

🔍 How can I track my order?
After your order is dispatched, you’ll get an email containing a tracking link and number. This allows you to monitor your shipment’s progress anytime.

💳 What payment methods do you accept?
We support secure and popular payment methods in Germany, Poland, and Denmark, including:

• Visa

• Mastercard

• BLIK (Poland)

• Przelewy24 (Poland)

• MobilePay (Denmark)

All transactions are encrypted to protect your payment information.

⏳ What should I do if my order is delayed?
Occasional delays may happen due to holidays or courier issues. If your order hasn’t arrived within the expected delivery window, please contact us at info@bebotdi.com with your order number — we’ll help you promptly.

🔁 Can I return my order?
Yes! Returns are accepted within 30 days of delivery as long as the item is unused, undamaged, and in original packaging. Please contact us first to receive return instructions.

❗ What if my item arrives damaged or incorrect?
Please notify us within 7 days of receipt by emailing info@bebotdi.com with your order details and clear photos of the issue. We’ll arrange a replacement, refund, or store credit depending on the case.

💬 Need more assistance?
We’re happy to help! Contact us anytime:
Email: info@bebotdi.com
Phone: +49 1577 6967807
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM CET